2025 Courses and Events

Description:

Want fewer empty chairs and more productive days? This dynamic course reveals proven strategies to reduce cancellations and no-shows while improving patient communication and overall care. Learn how small changes in scheduling protocols, language, and team coordination can lead to big gains in efficiency, commitment, and treatment acceptance. Discover what scheduling mistakes may be encouraging patients to cancel, what your team (or you!) may unintentionally be saying that causes dropouts, and the two secret words that dramatically increase appointment retention. We’ll also compare the effectiveness of email, text, and phone reminders and whether charging a cancellation fee helps or hurts. When your schedule unravels, you’ll know exactly how to recover fast.

• implement a scheduling protocol designed to minimize cancellations and no-shows
• assign clear team member roles for gaining patient commitment to both treatment and appointments
• master the key phrases and communication techniques that improve patient retention
• rescue a disrupted schedule with practical, real-time solutions
• enhance patient care through consistent follow-through and reliable scheduling

Support for this program is provided by