2025 Courses and Events

Description:

Want fewer empty chairs and more productive days? This dynamic course reveals proven strategies to reduce cancellations and no-shows while improving patient communication and overall care. Learn how small changes in scheduling protocols, language, and team coordination can lead to big gains in efficiency, commitment, and treatment acceptance. Discover what scheduling mistakes may be encouraging patients to cancel, what your team (or you!) may unintentionally be saying that causes dropouts, and the two secret words that dramatically increase appointment retention. We’ll also compare the effectiveness of email, text, and phone reminders and whether charging a cancellation fee helps or hurts. When your schedule unravels, you’ll know exactly how to recover fast.

• implement a scheduling protocol designed to minimize cancellations and no-shows
• assign clear team member roles for gaining patient commitment to both treatment and appointments
• master the key phrases and communication techniques that improve patient retention
• rescue a disrupted schedule with practical, real-time solutions
• enhance patient care through consistent follow-through and reliable scheduling

Support for this program is provided by

Description:

Every dental team has heard the phrase, “I can’t afford it.” But what if you could transform those objections into confident “yes” responses - without pressure or discomfort? This course reveals powerful, patient-friendly strategies that increase case acceptance, improve access to care, and reduce financial stress for both the practice and the patient. You will learn how to avoid the most common mistake that derails treatment acceptance and discover five essential tools for making financial arrangements that work for everyone. You’ll gain insight into the real reasons patients hesitate - and how to overcome them with clarity, compassion, and flexibility. Discover 50 different payment options, what not to say during financial conversations, and how to streamline your systems to eliminate aging accounts receivable. Most importantly, attendees will learn how strong financial communication not only boosts practice productivity but also ensures more patients receive the care they truly need.

Learn to:

• use a proven 5-step formula for financial arrangements success
• present clear and effective financial options that remove barriers to care
• eliminate aging accounts receivable through smart financial workflows
• apply verbal skills that build trust and improve case acceptance
• increase patient access to necessary treatment by expanding payment flexibility

Support for this program is provided by