2025 Courses and Events

Course #: 6120
Date: 12/03/2025
Time: 11:30am - 1:30pm
Course Info: Half Day
Speaker(s):
Bryan Laskin, DDS

Topic: Practice Management and Human Relations
Tuition: $155.00
Credits: 2
AGD Number: 550 - Practice Management and Human Relations
Recommended For:
Dentists, Hygienists, Assistants, Administrative Staff, Educator

Description:

Today’s dental patients are more informed and have higher expectations than ever before. This course offers proven strategies to create a truly exceptional patient experience that builds trust, boosts satisfaction, and directly supports better health outcomes. Participants will learn how to enhance the patient journey - from first contact through follow-up care - without increasing the team’s workload. The session also distinguishes between basic customer service and a genuinely elevated, health-centered experience that leads to improved compliance, continuity of care, and long-term wellness.

Learn to:

• identify strategies that streamline the patient journey and elevate satisfaction while supporting better health outcomes
• differentiate between enhanced patient experience and standard customer service
• effectively implement experience-focused improvements as a cohesive team to build loyalty and improve patient care