2026 Courses and Events

Course #: 5120
Date: 12/01/2026
Time: 8:30am - 10:30am
Course Info: Half Day
Speaker(s):
Kelly Fox-Galvagni, RDA

Topic: Practice Management and Human Relations
Tuition: $200.00
Credits: 2
Recommended For:
Dentists, Hygienists, Assistants, Administrative Staff, Spouse

Description:

Your schedule starts off full, your team is moving, and still the results are not where they should be. Something is getting in the way, and it is not always obvious during a busy day. This program takes a direct look at what is actually driving performance and why busyness can create a false sense of progress. If things feel off but you cannot clearly see why, this will bring it into focus.

Learn to:

• distinguish between busyness, productivity, and profitability in dental practice operations
• identify operational and leadership behaviors that create activity without corresponding production
• assess how scheduling, workflow, and owner decision-making influence productive performance
• recognize the characteristics of practices that are thriving in a more selective economic environment

Course #: 5390
Date: 12/01/2026
Time: 2:30pm - 4:30pm
Course Info: Half Day
Speaker(s):
Kelly Fox-Galvagni, RDA

Topic: Practice Management and Human Relations
Tuition: $200.00
Credits: 2
Recommended For:
Dentists, Hygienists, Assistants, Administrative Staff, Spouse

Description:

Dental practices are struggling to hire and struggling to keep the people they do hire. Many are spending thousands on recruiting with little to show for it, while turnover, inconsistency, and team fatigue continue to disrupt daily operations. This course challenges the idea that these are separate problems. The truth is the same internal issues affecting retention are often the reason practices are not attracting the right people in the first place. This session takes a direct look at the patterns, decisions, and blind spots that quietly drive instability, even in practices with good intentions. It focuses on what actually creates consistency, accountability, and teams that stay without adding layers of management or complexity. Designed for practice owners and decision makers, this course offers a practical path to building teams with real loyalty, real longevity, and performance you can rely on.

Learn to:

• diagnose the root causes of team instability beyond surface-level hiring challenges, including the internal factors that impact both attraction and retention
• differentiate between external hiring barriers and internal operational breakdowns that influence who joins, who performs, and who stays
• assess how onboarding, role clarity, and expectations shape accountability, engagement, and long-term team performance
• implement practical, high-impact strategies to attract, integrate, and retain team members who contribute to consistency, loyalty, and longevity