2026 Courses and Events

Description:

No ticket or pre-registration is required for this course. Seating is available on a first-come, first-served basis.

Patient expectations are changing, and practices can no longer afford to miss calls, delay follow-up, or rely on overloaded teams to manage every front-desk interaction manually. This panel will explore how AI receptionists can help practices capture more opportunities, improve responsiveness, and support team efficiency while still preserving the trust, empathy, and human connection patients expect.

Learning Outcomes

• understand where AI receptionists can create the most immediate value in a dental practice
• identify common front-desk gaps that lead to missed opportunities, patient frustration, or lost revenue
• learn how practices can use AI to support, not replace, the human team
• explore how AI can improve speed-to-lead, call handling, scheduling, and patient follow-up
• discuss best practices for introducing AI in a way that protects the patient experience and team trust

Description:

No ticket or pre-registration is required for this course. Seating is available on a first-come, first-served basis.

Case acceptance is no longer just about presenting a treatment plan. Today’s practices need to create a better experience around communication, cost conversations, patient financing, follow-up, and trust. This fireside-style discussion will explore how practices can make it easier for patients to understand their options, feel confident in their decisions, and move forward with the care they need.

Learning Outcomes

• understand the modern barriers that prevent patients from accepting recommended treatment
• learn how better communication can make cost and financing conversations feel less uncomfortable
• explore ways to build patient trust before, during, and after the treatment presentation
• identify follow-up strategies that help move patients from “I’ll think about it” to action
• discuss how practices can align team workflows around a more consistent case acceptance process

Support for this program is provided by Weave.